Session not visible on your phone?
If your session hasn't come through to your phone, please follow the steps below:
STEP 1
Pull down on the Session Feed screen to refresh your page
In most cases, your session should then appear.
STEP 2
Check your internet connection
Make sure that your watch is connected to the Internet either through your paired phone or WiFi. Please also check your watch is not in airplane mode or has a focus set up that will stop you connecting.
STEP 3
Check the status of your upload
​If you have checked the above and it still hasn't come through, then check the status of your upload.
On the Hoolan watch app, from the 'Record' screen swipe left to get to the 'Uploads' screen - you should be able to see your session in the list. Tap your session to view the upload status: Green - uploaded, Blue - queued (waiting for a good internet connection), Yellow - uploading and Red - failed.
If the status of the session is 'Uploaded', this means that your data has reached our server from your watch and it may be that the connection to your phone has been interrupted. If it still doesn't come through after a few minutes, go to the App switcher on your phone, swipe up to remove the Hoolan App, then reopen Hoolan.
If the session still doesn't appear having done this, and you have good internet connection, then please contact us and we'll look into it asap.
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For any other upload status, please move to step 4 to retry your session upload.
STEP 4
Retry uploading your session
Scroll to the bottom of the Upload details screen and tap the 'RETRY' button. Press 'Yes' to continue. This will retry the upload process.
Once you see the status of your session change to 'uploaded', within a minute or so you should be able to see your session on your phone. If not, please email us contact@hoolan.app and we will get back to you as soon as possible.