Can't see your session on the phone?
If any sessions recorded using the Garmin app haven't come through to the Hoolan phone app, there are a number of things to check:
1. Has your activity synched from your watch to Garmin Connect?
If not, then your session is most likely still on your watch. To enable the synch, have your watch closeby and open up Garmin Connect on your phone . This should start the synch process and you'll see a moving synch icon in the top menu. If this is not rotating, then tap on it to start the synch. This will change into a green tick once your activity has been synched successfully into Garmin connect and the data will then come through into the Hoolan App. You may need to refresh the Hoolan session screen (see below).
2. Have you refreshed the Session Feed screen?
iPhone - pull down on the screen or press the refresh button (if it is your first session).
Android - tap the refresh button
3. Garmin Export Activities Permission
You must accept the Garmin export activities permission when you connect your Hoolan and Garmin accounts. It is possible for your accounts to be connected, but without this permission we won’t receive any data from Garmin. This permission can only be updated from within Garmin connect. Go to the Garmin Connect App and go to the three dot 'More' menu at the bottom right of the page. Go to Settings > Connected Apps > Hoolan and check that Activities is set to 'ON'.
4. Privacy Settings in Garmin Connect
It is possible that the import isn't working if your privacy settings are set to 'Only Me'. If this is the case, changing your privacy settings to 'My Connections' in Garmin Connect then disconnecting and reconnecting your Garmin Connect account in Hoolan by going to Settings > Integrations > Garmin, will resolve the issue.This help article explains how to change privacy settings.
If you're still not seeing your sessions in Hoolan's phone app having checked all the above, please contact us and we will get back to you as soon as possible.
If you're using our Garmin integration and can't see your session on the phone app, you need to check that you have selected the correct activities to import into Hoolan - see here for Garmin integration help.